What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I received an e-mail that my password was reset.

    Asked by Yvonne on June 21, 2017 at 04:05 AM
    I just received it to. I don't  have an acct with u
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    JotForm Support

    Answered by ashwin_d on June 21, 2017 at 04:07 AM

    Hello Yvonne,

    I'm sorry for the trouble caused to you. 

    It seems some user has used our form to send SPAM messages. One of my colleague have already taken care of this issue and suspended user's account. It's safe to disregard the email you have received.

    Thank you!

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    JotForm Support

    Answered by david on June 21, 2017 at 12:12 PM

    Yes, that is the exact email my colleague is referring to.  Please disregard this email and let us know if you receive and new ones. 

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    Answered by Brad Bolding  on June 22, 2017 at 12:44 AM

    I got one too

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    JotForm Support

    Answered by Chriistian on June 22, 2017 at 02:15 AM

    @bradbolding@gmail.com,

    Sorry for the inconvenience. 

    Kindly disregard the email you have received also. The account of the spammer has already been suspended. If you received an email like this again, please let us know.

    Regards.