What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade account

    Asked by nlavarino on June 21, 2017 at 04:15 AM


    I would like to upgrade my account from free to Bronze or Silver but I don't understand what "Submissions receive payments" means. Could you explain it to me? Thanks


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    JotForm Support

    Answered by John_Benson on June 21, 2017 at 06:17 AM

    If you want to upgrade your account, please follow this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    To answer your question, the submissions payment for the free account is limited to 10. It means that the form or account can only accept 10 payment submissions. If you have a form that requires your user to pay like an order form or a subscription form then it is a payment form. Once the user hits the submit button, it will be counted as a payment submission.

    For more information on payment form, please check this guide: https://www.jotform.com/help/47-Order-Form-Basics

    If you have questions, please don't hesitate to ask us. We're here to help.