What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't login

    Asked by Patrick  on June 21, 2017 at 05:05 AM

    I am unable to login to my account. The site doesn't recognize my user name and/or password. 

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    JotForm Support

    Answered by aubreybourke on June 21, 2017 at 05:46 AM

    You cannot log in because you are using a guest account. You need to upgrade to the free account or higher. Signing up is easy and takes only a few seconds:

    http://jotform.com/signup

     

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    Answered by PatrickBundock on June 21, 2017 at 06:43 AM
    I'm not sure about that. I have been using Jotform for a few years now. I
    can access thru the app on my phone but can't login thru browser.
    ...
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    JotForm Support

    Answered by aubreybourke on June 21, 2017 at 06:56 AM

    There is only one account under: fly@k9bangkok.com

    And it is a guest account.

    It says it was created last week. So maybe you have another account under a different email address?

     

     

     

     

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    Answered by PatrickBundock on June 21, 2017 at 07:43 AM
    No. But I was trying to be helped by another administrator. I'll forward
    their emails to you.
    ...
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    Answered by PatrickBundock on June 21, 2017 at 07:43 AM
    Below is the earlier response I got. When I queried what was needed I
    didn't get a reply so tried again today. Like I said, the account is still
    there along g with all my forms. I can log in via the app on my phone. But
    login fails thru browser.
    ---------- Forwarded message ---------
    ...
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    JotForm Support

    Answered by aubreybourke on June 21, 2017 at 10:10 AM

    Ok I found the problem locating your account.

    You have a free account under:

    info@k9bangkok.com

    And you have a guest account under:

    fly@k9bangkok.com

     

    I checked your account. It is active, and login is working.

    So to troubleshoot:

    #1. Empty your browser cache, form data, and passwords. And try to login again.

    #2. Change your password. Just go to: http://jotform.com/login and recover your password.

     

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    Answered by PatrickBundock on June 21, 2017 at 01:43 PM
    OK great. I'll check it out. Much appreciated.
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