Can't login

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    Patrick 
    Asked on June 21, 2017 at 05:05 AM

    I am unable to login to my account. The site doesn't recognize my user name and/or password. 

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    aubreybourke
    Answered on June 21, 2017 at 05:46 AM

    You cannot log in because you are using a guest account. You need to upgrade to the free account or higher. Signing up is easy and takes only a few seconds:

    http://jotform.com/signup

     

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    PatrickBundock
    Answered on June 21, 2017 at 06:43 AM
    I'm not sure about that. I have been using Jotform for a few years now. I
    can access thru the app on my phone but can't login thru browser.
    ...
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    aubreybourke
    Answered on June 21, 2017 at 06:56 AM

    There is only one account under: fly@k9bangkok.com

    And it is a guest account.

    It says it was created last week. So maybe you have another account under a different email address?

     

     

     

     

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    PatrickBundock
    Answered on June 21, 2017 at 07:43 AM
    No. But I was trying to be helped by another administrator. I'll forward
    their emails to you.
    ...
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    PatrickBundock
    Answered on June 21, 2017 at 07:43 AM
    Below is the earlier response I got. When I queried what was needed I
    didn't get a reply so tried again today. Like I said, the account is still
    there along g with all my forms. I can log in via the app on my phone. But
    login fails thru browser.
    ---------- Forwarded message ---------
    ...
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    aubreybourke
    Answered on June 21, 2017 at 10:10 AM

    Ok I found the problem locating your account.

    You have a free account under:

    info@k9bangkok.com

    And you have a guest account under:

    fly@k9bangkok.com

     

    I checked your account. It is active, and login is working.

    So to troubleshoot:

    #1. Empty your browser cache, form data, and passwords. And try to login again.

    #2. Change your password. Just go to: http://jotform.com/login and recover your password.

     

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    PatrickBundock
    Answered on June 21, 2017 at 01:43 PM
    OK great. I'll check it out. Much appreciated.
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