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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Website embedded form: Language bar is too small on mobile devices

    Asked by Uttarakhand_DRA on June 21, 2017 at 08:07 AM
    I’ve just realised the problem is only there for the form which we embed in our website, (a simple Weebly site).
    Would you suggest any particular embed option (or extra settings) that would help to ensure it’s showing up as expected?
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    JotForm Support

    Answered by candy on June 21, 2017 at 08:19 AM

    Hello again,

    I have embedded the form on my WordPress website. I have checked it both on mobile device and desktop. I couldn't see any issue as you can see the screenshot below:

    Could you please give us your Wordpress URL in order to let us investigate the problem further?

    Thank you.

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    Answered by Uttarakhand_DRA on June 21, 2017 at 08:43 AM
    Hi Candy,
    Thanks for looking into it so soon. It’s a Weebly site though, rather than WordPress, if that makes a difference.
    www.uttarakhand-dra.in/survey.html
    Thanks,
    Michael
    ...
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    JotForm Support

    Answered by candy on June 21, 2017 at 10:33 AM

    Dear Michael,

    Sorry for the misunderstanding. 

    First of all, I have checked your website on a mobile device and I couldn't see many issues as the following:

    After, I have tested your form by embedding in my own Weebly site and it appeared as the following screenshot below:

    I think the difference here is caused by the Weebly theme that you are using. I recommend you try new Weebly mobile responsive themes as you can find them at the following URL: https://www.weebly.com/blog/look-amazing-on-every-device-with-new-responsive-themes 

    Please try and let us know if the issue still persists.

    Thank you.

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    Answered by Uttarakhand_DRA on June 29, 2017 at 09:44 PM
    Dear Candy,
    Apologies for the late response - just wanted to get back to you to thank you for the extra effort to help figure that out. Especially appreciate you loading it into your own Weebly site to check that aspect too. Thanks!
    Michael
    ________________________________
    ...
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    JotForm Support

    Answered by Chriistian on June 29, 2017 at 11:58 PM

    On behalf of my colleague, Candy, you are most welcome.

    Should you have other concerns or need further assistance, please let us know.
    Regards.