What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why won't my forms send via e-mail through Jot Form?

    Asked by debbieddodson on June 21, 2017 at 09:00 AM

    When I go to send my form through Jot Form to various e-mail addresses, the e-mail is not going through. It says it was "sent," however, my clients are not receiving the form, and I did a test e-mail twice and still have not received any e-mails. 

  • Profile Image
    JotForm Support

    Answered by david on June 21, 2017 at 12:09 PM

    The test email will always be sent to the default account address.  To test email addresses other than the default account address, it would require sending a submission through the form.