What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I show empty fields on email notifications?

    Asked by zebra10 on June 21, 2017 at 09:24 AM

    I have made a questionnaire with about 20 questions. Many of them are not mandatory. I am putting in place an automatic processing of all the received forms. This requires a fixed format for the received email. Is it possible to have ALL the questions (including those not answered)  listed in the email I receive after the form is filled by a customer.

    Thanks

    christian.rey@m4am.net

    Page URL:
    https://form.jotformeu.com/71552320944352

  • Profile Image
    JotForm Support

    Answered by AIDAN on June 21, 2017 at 12:25 PM

    Yes. You may achieve that by setting the "Hide Empty Fields" option to "NO" in your email notification settings.

    We have a guide on how to achieve that here: https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

    I hope this helps. If you need further assistance please let us know. Thank you.