Having difficulties logging in to my JotForm account

  • Nancy Jontz
    Asked on June 21, 2017 at 10:18 AM

    Please contact me with my user login and password. Thanks

  • aubreybourke
    Replied on June 21, 2017 at 10:32 AM

    I am unable to find nancyj@musicnmoreorlando.com in the system. Is there some other email address you use? or a jotform username?

  • Nancy Jontz
    Replied on June 21, 2017 at 11:43 AM
    It was under the takeittothetoptalent@gmail.com
    I got in but I couldn't see how to edit the existing forms that are on our
    site...
    ...
  • aubreybourke
    Replied on June 21, 2017 at 12:46 PM

    I only see one form here in that account. I assume everything is okay now right?

  • Nancy Jontz
    Replied on June 21, 2017 at 10:43 PM
    I can't see the form and I need to edit it....
    ...
  • Ashwin JotForm Support
    Replied on June 22, 2017 at 12:04 AM

    Hello Nancy,

    I did check your account and found that it has only one form "Entry Form". Is this the form you are trying to edit but unable to see it in your account?

    I would suggest you to please signout form your account, clear your browser cache and then sign in again with your account username "takeittothetoptalent". The following guide should help you how to clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Thank you!