What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Switch to text mode for mobile alerts

    Asked by Artie on June 21, 2017 at 11:59 AM

    I used to be able to switch to text mode when composing an email for alert notifications.  This made viewing messages sent to mobile phones much easier to read.

     

    How can I switch to text mode for composing notifications?

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    JotForm Support

    Answered by BDAVID on June 21, 2017 at 01:53 PM

    You just need to delete the whole notification default content, and build the text mode, example:

    Open a new thread if you need anything else.

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    Answered by Artie on June 21, 2017 at 03:45 PM

    I did this but the text on my phone includes "<p>", "&nbs:", and "</p>".

     

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    JotForm Support

    Answered by BDAVID on June 21, 2017 at 05:04 PM

    Click on the source code button, and try removing those HTML tags:

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    Answered by Artie on June 23, 2017 at 08:20 AM

    I tried your suggestion.  The notification still arrives to my cell phone as an html attachment?

    I just want it to display as a simple text message.

     

    I used to be able to switch JF to the old version to accomplish this.  Still possible?

     

    Thanks!

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    JotForm Support

    Answered by aubreybourke on June 23, 2017 at 09:12 AM

    It is possible to switch to the old version. Just go to your account settings. And you will see under "Form Builder" options for version 3 & 4. You are looking for version 3:

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    Answered by Artie on June 23, 2017 at 09:42 AM

    Thank you.  I wanted to switch so that I could access the "Text Mode" option with email notification.  Unfortunately, the option is no longer available?

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    JotForm Support

    Answered by Kevin_G on June 23, 2017 at 11:15 AM

    Unfortunately, the option is no longer available even if you revert back to the v3 builder, the only way to set notifications as text is by following the instructions provided by my colleague BDavid above.