Switch to text mode for mobile alerts

  • Artie
    Asked on June 21, 2017 at 11:59 AM

    I used to be able to switch to text mode when composing an email for alert notifications.  This made viewing messages sent to mobile phones much easier to read.

     

    How can I switch to text mode for composing notifications?

  • David JotForm Support Manager
    Replied on June 21, 2017 at 1:53 PM

    You just need to delete the whole notification default content, and build the text mode, example:

    Switch to text mode for mobile alerts Image 1 Screenshot 20

    Open a new thread if you need anything else.

  • Artie
    Replied on June 21, 2017 at 3:45 PM

    I did this but the text on my phone includes "<p>", "&nbs:", and "</p>".

     

  • David JotForm Support Manager
    Replied on June 21, 2017 at 5:04 PM

    Click on the source code button, and try removing those HTML tags:

    Switch to text mode for mobile alerts Image 1 Screenshot 20

  • Artie
    Replied on June 23, 2017 at 8:20 AM

    I tried your suggestion.  The notification still arrives to my cell phone as an html attachment?

    I just want it to display as a simple text message.

     

    I used to be able to switch JF to the old version to accomplish this.  Still possible?

     

    Thanks!

  • aubreybourke
    Replied on June 23, 2017 at 9:12 AM

    It is possible to switch to the old version. Just go to your account settings. And you will see under "Form Builder" options for version 3 & 4. You are looking for version 3:

    Switch to text mode for mobile alerts Image 1 Screenshot 20

  • Artie
    Replied on June 23, 2017 at 9:42 AM

    Thank you.  I wanted to switch so that I could access the "Text Mode" option with email notification.  Unfortunately, the option is no longer available?

  • Kevin Support Team Lead
    Replied on June 23, 2017 at 11:15 AM

    Unfortunately, the option is no longer available even if you revert back to the v3 builder, the only way to set notifications as text is by following the instructions provided by my colleague BDavid above.