Switch to text mode for mobile alerts

  • Profile Image
    Artie
    Asked on June 21, 2017 at 11:59 AM

    I used to be able to switch to text mode when composing an email for alert notifications.  This made viewing messages sent to mobile phones much easier to read.

     

    How can I switch to text mode for composing notifications?

  • Profile Image
    BDAVID
    Answered on June 21, 2017 at 01:53 PM

    You just need to delete the whole notification default content, and build the text mode, example:

    Open a new thread if you need anything else.

  • Profile Image
    Artie
    Answered on June 21, 2017 at 03:45 PM

    I did this but the text on my phone includes "<p>", "&nbs:", and "</p>".

     

  • Profile Image
    BDAVID
    Answered on June 21, 2017 at 05:04 PM

    Click on the source code button, and try removing those HTML tags:

  • Profile Image
    Artie
    Answered on June 23, 2017 at 08:20 AM

    I tried your suggestion.  The notification still arrives to my cell phone as an html attachment?

    I just want it to display as a simple text message.

     

    I used to be able to switch JF to the old version to accomplish this.  Still possible?

     

    Thanks!

  • Profile Image
    aubreybourke
    Answered on June 23, 2017 at 09:12 AM

    It is possible to switch to the old version. Just go to your account settings. And you will see under "Form Builder" options for version 3 & 4. You are looking for version 3:

  • Profile Image
    Artie
    Answered on June 23, 2017 at 09:42 AM

    Thank you.  I wanted to switch so that I could access the "Text Mode" option with email notification.  Unfortunately, the option is no longer available?

  • Profile Image
    Kevin_G
    Answered on June 23, 2017 at 11:15 AM

    Unfortunately, the option is no longer available even if you revert back to the v3 builder, the only way to set notifications as text is by following the instructions provided by my colleague BDavid above.