What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of our JotForms keep re-sending over and over again

    Asked by thepitnyc on June 21, 2017 at 02:54 PM

     It is a form used by many people but seems to only resend when sent by a specific user 

    Screenshot
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    JotForm Support

    Answered by Jan on June 21, 2017 at 04:26 PM

    It is possible that there's an issue on the user's browser. Please try the suggestions below to prevent multiple or duplicate submissions:

    1. Setting a Unique Submission in your form. This will prevent multiple submissions from the same IP or same browser. Here's a guide: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form.

    2. Setting a Unique Question so that the same value entered in the field will not be allowed to submit anymore. Here's a guide: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question.

    3. Insert a Captcha field in your form. This will prevent automatic submission in your form. The user needs to manually enter the correct value in order to submit the form. Here's a guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field.

    Hope that helps. Thank you.