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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment Form: user being billed multiple times.

    Asked by jdiedrich on June 21, 2017 at 02:59 PM

    I've had one of our cometitors from our BBQ contest have his cc billed 2 additional times after our BBQ contest. I have shut the form off after the first time, but he's been billed again a second time. Please let me know what to do.

     

    Is this a jotform issue or a cc billing company issue?

     

    Can someone please give me a call...217.735.4444

     

    Please help.

     

    Chris Graue

    Lincoln, IL

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    JotForm Support

    Answered by BDAVID on June 21, 2017 at 04:36 PM

    What is the form that was used to process the payment? It could be that you setup a subscription, and that is the reason of the recurring payments: https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option 

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    Answered by jdiedrich on June 21, 2017 at 05:36 PM

    BDVAID,

     

    The form used was https://www.jotform.com/build/30008349675153

     

    From what you have repied, it looks like you think it my cc for a subsription. It's not a subscription renewal. One of our competitors has been billed multiple times. He submitted a form to register for our contest (the first transaction was ok). But since then he has been billed 2 additional times for the same transaction as the first. The second time, the form was still active. After charge #2 came in, I disabled the form. He was just cahrged a 3rd time yesterday.

     

    Thanks for the reply.

     

    Chris Graue

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    JotForm Support

    Answered by jonathan on June 21, 2017 at 08:23 PM

    Hi Chris,

    Can you please confirm that the multiple submission payment comes from the user  RASMUSSEN?

    I reviewed your form and indeed it is not a Subscription type payment form but a Sell Product type instead.

     

    Base on the submission data, I think the user did submitted the form and completed the payment transaction 2 times. They made the transaction on 2 different date. 

    The form can be submitted multiple times anytime by the same user since unique submission limit is not enabled on the form.

    We will wait for your updated response.

    Thanks.