My form is disabled

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    yulpark
    Asked on June 21, 2017 at 05:25 PM

    I have one jot form called RES rental application. However the form is disabled and I can't enable. Can you please assist me. Thank you

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    Kiran
    Answered on June 21, 2017 at 07:56 PM

    The account was suspended due to the imported form in your account which is already deleted. I have now activated your account and you should be able to view the form normally. However, I also notice that there are few fields that you are collecting Bank account information which is considered as sensitive information which might cause the account to be suspended again. There are few guidelines to collect the bank account information on the forms and we request you to go through the thread below that can help with it.

    http://www.jotform.com/answers/720167

    Please make sure that you make the necessary changes to the form to avoid any further suspensions. Hope this information helps!