What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is disabled

    Asked by yulpark on June 21, 2017 at 05:25 PM

    I have one jot form called RES rental application. However the form is disabled and I can't enable. Can you please assist me. Thank you

    Page URL:
    https://form.jotform.us/71713999419168

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    JotForm Support

    Answered by Kiran on June 21, 2017 at 07:56 PM

    The account was suspended due to the imported form in your account which is already deleted. I have now activated your account and you should be able to view the form normally. However, I also notice that there are few fields that you are collecting Bank account information which is considered as sensitive information which might cause the account to be suspended again. There are few guidelines to collect the bank account information on the forms and we request you to go through the thread below that can help with it.

    http://www.jotform.com/answers/720167

    Please make sure that you make the necessary changes to the form to avoid any further suspensions. Hope this information helps!