- hoteltangoAsked on January 17, 2011 at 10:56 AM
Every time I sign into my account, jotform creates a new form. It's pretty annoying to have to delete the unused forms one by one, so where in the settings is it that I can change this feature? If I can't, please make it so that you can delete multiple forms at once. I went through my account this morning deleting as many of them as I could before my first appointment. Pretty annoying that I wasted 45 minutes deleting forms instead of preparing for my client.
- JotForm FounderaytekinAnswered on January 18, 2011 at 09:17 AM
This is a bug that happens on some accounts or browsers and we cannot re-create it on our own. We will keep trying to find out why it is happening.
- serkanAnswered on January 18, 2011 at 09:46 AM
I've removed other empty forms on your account. We are investigating this issue thanks for reporting.
- hoteltangoAnswered on January 18, 2011 at 08:07 PM
Thank you for your response and removing the empty forms. Is there a browser that I should be using? I normally use both, Google Chrome and Firefox.
- JotForm SupportabajanAnswered on January 18, 2011 at 10:04 PM
I have recently noticed this bug as well. I think it happens when you create more than one form and delete all of the records in at least one of them. It's not a major issue for me though. However, I just noticed something rather strange that might be related to this bug. A form I earlier deleted has suddenly reappeared in my list of forms, as if it's been resurrected from a recycle bin or something!
Okay, I just deleted it again. Let's see if it dies for good this time.
- serkanAnswered on January 19, 2011 at 02:43 AM
@hoteltango JotForm works best on Firefox but Google Chrome and Apple safari are also great. Just don't use IE :)
@abajan that's really strange. We will investigate it more. Thanks for reporting.
- JotForm SupportabajanAnswered on January 20, 2011 at 03:50 PM
@serkan Emptying the trash can seems to have solved the problem. Somehow I didn't notice there was a trash link until I read another thread on a similar situation.
EDIT: After running a couple of tests, I'm now sure that emptying the trash can is the solution to this problem.
- dateuntourAnswered on January 20, 2011 at 08:39 PM
I have almost the same problem but all my forms are erased every month.. and I can't see my old data
- JotForm SupportabajanAnswered on January 20, 2011 at 08:48 PM
@dateuntour Did I understand you correctly? All of your forms are erased (deleted) every month? That's a problem indeed! That doesn't sound correct to me. Are you refering to your live forms or those that were already in your trash can?
- dateuntourAnswered on January 20, 2011 at 09:06 PM
Hi Abajan yes it's correct. Once I had the same problem, In november I started to edit my forms and in december all the information was gone! but you helped me to recover it. And then January started and the same happened.. why?
And yes i'm refering to my live forms I don't have forms in the trash can
thanks for help =)
- JotForm FounderaytekinAnswered on January 21, 2011 at 10:08 AM
I logged into your account and I see all of your forms fine. Can you make sure that you are not in another folder such as Trash. Click on the "Main" icon at the top.
- hoteltangoAnswered on January 22, 2011 at 05:58 AM
Aytekin, I am in the main account. So far, logging in has only created one more blank form since you looked at it originally. I checked the "trash" and there was nothing in it.
Just for my peace of mind, how many people working on this that have access to my account and is there a way to monitor who logs into / downloads data from my account, not that anyone other than me is downloading my data, but is it possible to track or monitor who does? It sounds like a retarded question since anyone with my username / password can do that, but I'm wondering if there is an IP log attached to each sign in, and can that IP log be traced back to who ever access / downloads / alters / etc etc my account?
I only ask because I'm currently testing jotform to see if it's a viable option for our clinic to capture data that needs to be in compliance with HIPAA guidelines. Those guidelines are ridiculous by the way, just saying...
- JotForm FounderaytekinAnswered on January 24, 2011 at 05:31 AM
No, there is no such a log.