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    Field not showing in notification/confirmation emails

    Asked by awcthailand on June 21, 2017 at 10:38 PM

    All the fields in my notification and confirmation emails are populating except one. It's the Product choice for amount and quantity. It's a field in the emails, but only the label shows in the received email.

    How do I fix it? Other people will be using the Notification email content for tracking, so I need it to work.



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    JotForm Support

    Answered by BDAVID on June 22, 2017 at 12:10 AM

    Delete the notification: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Then create it again: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Your new notification should be properly updated. Also, make sure to go to the advanced settings of your email notification, scroll down, and enable the "Update Email" option:

    Let us know if you need more help, we will be glad to assist you.

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    Answered by awcthailand on June 22, 2017 at 02:07 AM

    Update: this worked just great!

    Thanks for the advice. I followed it and need to test. If I have trouble I'll get back to you.