- awcthailandAsked on June 21, 2017 at 10:38 PM
All the fields in my notification and confirmation emails are populating except one. It's the Product choice for amount and quantity. It's a field in the emails, but only the label shows in the received email.
How do I fix it? Other people will be using the Notification email content for tracking, so I need it to work.
- JotForm SupportBDAVIDAnswered on June 22, 2017 at 12:10 AM
Delete the notification: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Then create it again: https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Your new notification should be properly updated. Also, make sure to go to the advanced settings of your email notification, scroll down, and enable the "Update Email" option:
Let us know if you need more help, we will be glad to assist you.
- awcthailandAnswered on June 22, 2017 at 02:07 AM
Update: this worked just great!
Thanks for the advice. I followed it and need to test. If I have trouble I'll get back to you.