Field not showing in notification/confirmation emails

  • awcthailand
    Asked on June 21, 2017 at 10:38 PM

    All the fields in my notification and confirmation emails are populating except one. It's the Product choice for amount and quantity. It's a field in the emails, but only the label shows in the received email.

    How do I fix it? Other people will be using the Notification email content for tracking, so I need it to work.

    Thanks!

     

    Jotform Thread 1180393 Screenshot
  • David JotForm Support Manager
    Replied on June 22, 2017 at 12:10 AM

    Delete the notification: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Then create it again: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Your new notification should be properly updated. Also, make sure to go to the advanced settings of your email notification, scroll down, and enable the "Update Email" option:

    Field not showing in notification/confirmation emails Image 1 Screenshot 20

    Let us know if you need more help, we will be glad to assist you.

  • awcthailand
    Replied on June 22, 2017 at 2:07 AM

    Update: this worked just great!

    Thanks for the advice. I followed it and need to test. If I have trouble I'll get back to you.

    Joette