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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I deleted all submissions but upload storage space not cleared.

    Asked by innercreativesound on June 22, 2017 at 04:50 AM

    Hello, I have deleted all of my submissions and have absolutely nothing that would take up space. Even the archives/trash are empty. I have had this problem before and I forgot what fixed it but I can't figure it out this time. This happens quite often too :( please help!


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    JotForm Support

    Answered by ashwin_d on June 22, 2017 at 06:11 AM

    Hello innercreativesound,

    I'm sorry for the trouble caused to you. 

    I did check your account and found that you have deleted all the submissions already. I went ahead and refreshed your upload storage space and that seems to have solved this problem. Your current upload storage space usage is 0.00 B.

    I have activated your account and you should not have any trouble. Do try to sign in to your JotForm account and get back to us if you have any trouble.

    Thank you!