Can't log in - Login failed - AUTOSUSPENDED

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    Asked on June 22, 2017 at 07:52 AM


    i want to log in and I can't, because of  "Login failed - AUTOSUSPENDED"

    I need help please.

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    Answered on June 22, 2017 at 08:02 AM
    "Your account was reported by our phishing detection system as suspicious of phishing activities, your form "" is the one that triggered the suspension. 
    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams
    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 
    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   
    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 
    In order to reactivate your account, we will have to delete these forms.
    Also, you must provide us the following information:
    1. Your website.
    2.. Your corporate address
    Please send an email to  using your corporate address, include in the subject ATT: (yourname) and this support forum thread (1180676)  and briefly explain the purpose of the form.
    You can continue building similar forms in the future, but my recommendation is that you update the email address in your JF profile with the corporate one. "




    Your form was suspended because it was gathering usernames. This is prohibited.

    2017-06-08 11:35:24 :: CANNOT GET USERNAME - Admin CANNOT GET USERNAME Suspend user: JuzSchieder
    2015-03-09 17:12:13 :: jonathan - Logged Into user 'JuzSchieder'
    2015-03-09 17:11:49 :: jonathan - Cleared Form Caches for user JuzSchieder

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    Answered on June 22, 2017 at 11:05 AM



    thanks for your help! I wrote the mail to the support, but i don't know why do you think its for phishing activitie, we are a small youth club and it's fpr the online regestration for the activitys for the kids during the holidays.

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    Answered on June 22, 2017 at 12:24 PM

    Please accept my apologies for any inconvenience.

    I have examined the form and I confirm that it's in compliance with our terms of use, so I have re-activated your account.

    If you need further assistance please let us know. We will be happy to help. Thank you.