What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customers unable to submit form as it states "Waiting to send"

    Asked by juliehill on June 22, 2017 at 08:56 AM

    I am having numerous customers explaining that they have been unable to submit the form as it just states 'waiting to send' but does not send!

    Page URL:

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    JotForm Support

    Answered by amy on June 22, 2017 at 10:47 AM


    I have sent you a test submission in order to inspect it in detail. Please ignore my test submission. I cannot replicate the issue. Please check my result:

    I cleared caches of your forms. I would like to recommend you to refresh your browser's cache and try it again. How to refresh your browser's cache

    If your problem persists, please let us know.

    Thank you.

    Kindest Regards.