I am having difficulties with Stage 2 - I have added the CNAME correctl

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    hannahevans
    Asked on June 22, 2017 at 10:40 AM

    I am having difficulties with Stage 2 - I have added the CNAME correctly - but I can't seem to see how I can then change the name of my form - as it still maintains the jotform prefix and only allows me to change the end part.

    Also, as we are taking payments on some of our forms, are we best not to change the domain names from a SSL point of view?

    Thanks in advance!



    This is a re-post of a comment on How to use Custom Domains with Jotform

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    aubreybourke
    Answered on June 22, 2017 at 11:09 AM

    Can we see a screenshot of your DNS setup please?

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    hannahevans
    Answered on June 22, 2017 at 11:21 AM

    Please see below - thanks!

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    hannahevans
    Answered on June 22, 2017 at 01:23 PM

    Hi,

    The DNS settings won't allow me to remove the '_' in front of forms - please see below.

     

     

    I will see overnight what happens with the DNS.

    But in the meantime can you please clarify - how do I actually change the name of the Form in Jotform to use my address (providing it works)?  

    Is it just a case that I take my forms.mydomain.com address and add: /form/71623268488365 or whatever number Jotform assigns to the end?  

    As in, the link isn't able to be copied directly from within Jotform:

    - but as long as I know the prefix form my domain and the end number part from Jotform I can get the right url for my customers?

    Apologies if I have totally misunderstood this.

    Thanks in advance for your help!

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    BJoanna
    Answered on June 22, 2017 at 02:20 PM

    Please note that with Custom Domain you will only change www.jotform.com part of the link with your custom domain. 

    I have also checked and your domain is active:

    http://_forms.foamtesting.com/form/71623268488365 

    Yes you should use your forms.mydomain.com address and add /form/formID. FormID is the number at the and of the form URL. Each form has unique ID. 

    You can also change the "/form/71623268488365" part of the URL. 

    How to Create a Custom URL of a Form?

    Note: HTTPS (SSL) is currently not supported for Custom Domains. 

    Let us know if you need further assistance. 

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    aubreybourke
    Answered on June 22, 2017 at 03:01 PM

    Just for the prefix, you should be able to leave it blank. If you do that then your url would be:

    http://foamtesting.com/form/71623268488365

    or as BJoanna pointed out you could customize the  "/form/71623268488365" part aswell.

     If it wont let you fix the prefix, I suggest you contact your hosting provider and ask them about it.

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    hannahevans
    Answered on June 27, 2017 at 05:19 AM

    Apologies for the delay in coming back to you.  

    It has taken sometime for me to resolve this issue with my hosting provider.  Basically the only way to get rid of the '_' was to create a sub-domain and then follow Jotform's instructions from there - but happy to report all is working well now.

    Thank you for all your assistance - it was very much appreciated!

    Kind regards,

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    WilliamR
    Answered on June 27, 2017 at 05:41 AM

    It's nice to hear that everything is all good now. Should you have any other concerns, feel free to contact us anytime.