What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to cancel my account

    Asked by thurstonedc on June 22, 2017 at 12:20 PM

    I need to cancel my account for my business. However my predecessor did not leave us the Paypal account information so I am unable to cancel from that platform. Is there any way to just cancel from your end?


    thank you

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    JotForm Support

    Answered by aubreybourke on June 22, 2017 at 12:30 PM

    The account was setup with Stripe (not PayPal). So in that case yes it is possible for us to cancel his subscription and delete his account. 

    I checked the system and it says you are scheduled to downgrade to the free account on the 17th Feburary 2018.

    Note that if I delete the account your forms will no longer be accessible. But if you downgrade to the free version they are still accessible.

    So please confirm what you would like us to do.