I need to cancel my account

  • Profile Image
    Asked on June 22, 2017 at 12:20 PM

    I need to cancel my account for my business. However my predecessor did not leave us the Paypal account information so I am unable to cancel from that platform. Is there any way to just cancel from your end?


    thank you

  • Profile Image
    Answered on June 22, 2017 at 12:30 PM

    The account was setup with Stripe (not PayPal). So in that case yes it is possible for us to cancel his subscription and delete his account. 

    I checked the system and it says you are scheduled to downgrade to the free account on the 17th Feburary 2018.

    Note that if I delete the account your forms will no longer be accessible. But if you downgrade to the free version they are still accessible.

    So please confirm what you would like us to do.