What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form disabled?

    Asked by swells19 on June 22, 2017 at 01:35 PM

    I created a form and now can't preview it because it says it is disabled. Please Help!

    Page URL:
    https://form.jotform.com/71645627684164

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    JotForm Support

    Answered by BDAVID on June 22, 2017 at 02:25 PM

    Your account has been suspended due to violation of terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Asking for credit card information is not allowed. If you want to have the account reactivated, those fields will be deleted. And if you need to have a payment form, you have to use any of our integrated payment gateways:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form