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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When a form is submitted and the email is generated the link for the PDF is invalid

    Asked by GlenbowMuseum on June 22, 2017 at 01:49 PM

    when a form is submitted and the email is generated the link for the pdf is invalid.

    Page URL:
    http://www.jotform.com/pdf-submission/3676721365162768985

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    JotForm Support

    Answered by AIDAN on June 22, 2017 at 02:40 PM

    Please note that the URL form you presented above (http://www.jotform.com/pdf-submission/submission_id) only works when you are logged into your account.

    I have logged into your account then opened http://www.jotform.com/pdf-submission/3676721365162768985 and I was able to download the PDF submissions correctly.

    Alternatively, please consider using {pdf-link} as the variable that holds the PDF URL in your email template, as you are currently using target="_blank" href="http://www.jotform.com/pdf-submission/{id}".

    I hope this helps. If you need further assistance please let us know. Thank you.