What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Nothing is happening when I click the submit button of the form

    Asked by RodneyHand on June 22, 2017 at 02:39 PM

    when i click submit on my form, nothing is happening. 

    I need the submissions to go to my email. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Jan on June 22, 2017 at 03:23 PM

    I checked your web page, but I didn't find any JotForm form on it. Can you please guide us where can we find the embedded form?

    You can change the email recipient of the notification so that you can receive the form submission to your email address. Here's how:

    1. In the Form Builder, click the "Settings" in the top menu. Go to the "Emails" section. Select the Notification and then click the "Edit" button. 

    2. Go to the "Recipients" tab. Here you'll see the Recipient Emails where you can add or remove a recipient.

    3. Click the "Save" button when you're done.

    Related user guides: 

    Hope that helps. Thank you.

  • Profile Image

    Answered by RodneyHand on June 22, 2017 at 03:26 PM

    I figured out how to change the email as listed above. The jotform form i made is on our page



    I also need the jotform footer off. 

    We have a folder in our account called typeadesign and that should allow us to take the footer off.

  • Profile Image
    JotForm Support

    Answered by Welvin on June 22, 2017 at 03:46 PM

    You are sharing us an admin-only link. Please view the page and share its actual URL.

    If the submit button is not responding, it is likely a conflict in the page which is caused by the default embed script. You can fix this problem by re-embedding the form using our iframe method:



    As for the Footer branding, the form is created on your account which is subscribed to our free plan. The footer can only be removed when you are on the paid plan. We can move the form to the account that you have mentioned, please confirm if you want us to do it.