Our IP address has been banned

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    BettyArnold
    Asked on June 22, 2017 at 02:48 PM

    We need help immediately to be able to log in...getting a message Hold It Right There..looks like your IP address has been banned for possible phishing attempt.

    We need to process our applications..this is our 3rd request.

     

    Please call me at 804.709.1326 as we are a paying customer for 3 hrs.

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    Welvin
    Answered on June 22, 2017 at 03:33 PM

    You posted the same problem on the forum 5 hours ago, and my colleagues have responded to it. We need your IP Address so we can add you to our whitelist.  Here's your first thread: https://www.jotform.com/answers/1180764

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    BettyArnold
    Answered on June 22, 2017 at 03:47 PM

    23.31.107.173.

    Yes he said it was not on your end and to clear my caching and all cache was cleared and still can get. He said we were not on any list.

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    Welvin
    Answered on June 22, 2017 at 03:54 PM

    I have whitelisted the given IP address. Can you check now? 

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    BettyArnold
    Answered on June 22, 2017 at 04:08 PM

    Its working now. I was told we weren't whitelisted earlier today and was on our end.

    Thank you.