What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our IP address has been banned

    Asked by BettyArnold on June 22, 2017 at 02:48 PM

    We need help immediately to be able to log in...getting a message Hold It Right There..looks like your IP address has been banned for possible phishing attempt.

    We need to process our applications..this is our 3rd request.

     

    Please call me at 804.709.1326 as we are a paying customer for 3 hrs.

    Page URL:
    Www.vamanufacturers.com

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    JotForm Support

    Answered by Welvin on June 22, 2017 at 03:33 PM

    You posted the same problem on the forum 5 hours ago, and my colleagues have responded to it. We need your IP Address so we can add you to our whitelist.  Here's your first thread: https://www.jotform.com/answers/1180764

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    Answered by BettyArnold on June 22, 2017 at 03:47 PM

    23.31.107.173.

    Yes he said it was not on your end and to clear my caching and all cache was cleared and still can get. He said we were not on any list.

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    JotForm Support

    Answered by Welvin on June 22, 2017 at 03:54 PM

    I have whitelisted the given IP address. Can you check now? 

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    Answered by BettyArnold on June 22, 2017 at 04:08 PM

    Its working now. I was told we weren't whitelisted earlier today and was on our end.

    Thank you.