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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Save and continue later is not saving

    Asked by mitchum01 on June 22, 2017 at 03:14 PM

    I've followed the instructions and when I go to the email and click on the link to get back to my saved survey, it's not saved. What am I doing wrong?



    This is a re-post of a comment on How to Save Forms and Continue Later

  • Profile Image
    JotForm Support

    Answered by Jan on June 22, 2017 at 03:48 PM

    I did a test submission on your form and I can verify that the Save and Continue Later function is working properly.

    Here's my session URL: https://form.jotform.us/71714693021149?session=jan@jotform.com

    Here's a screen capture:

    As you can see, I put some values in the field and then close the browser tab. I opened again the session URL and the data was saved. 

    As you can see in the user guide, it is recommended to use Page Break on the 2nd form. Whenever the user clicks the "Next" button in Page Break, the session data is saved.

    Hope that helps. Thank you.

  • Profile Image

    Answered by mitchum01 on June 23, 2017 at 09:43 AM
    Can you please remove this from the forum? Sensitive info on the form.
    Thank you,
    Jaclyn Mitchum
    JACLYN MITCHUM
    SPECIAL EVENTS MANAGER
    a: 1196 Buckhead Crossing, Woodstock, GA30189
    t: (770) 928-1980 x223 | f: (770) 517-8849
    e: jaclyn@imiagency.com | w: www.imiagency.com
    www.intheMixMagazine.com | www.coregives.org
    This email and its attachments may contain confidential and/or privileged information and is intended solely for the person or entity to which it is addressed. Any unauthorized review, dissemination, copying, disclosure or distribution or other use of this email by persons or entities other than the addressee is prohibited. If you are not the intended recipient please notify the sender immediately and destroy this email.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 23, 2017 at 11:01 AM

    Hello Jaclyn,

    Upon your request, I have marked this thread as private. Now only you and JotForm support team has access to this thread.

    Thank you!

  • Profile Image

    Answered by mitchum01 on June 23, 2017 at 11:43 AM
    Perfect, thank you!
    Thank you,
    Jaclyn Mitchum
    JACLYN MITCHUM
    SPECIAL EVENTS MANAGER
    a: 1196 Buckhead Crossing, Woodstock, GA30189
    t: (770) 928-1980 x223 | f: (770) 517-8849
    e: jaclyn@imiagency.com | w: www.imiagency.com
    www.intheMixMagazine.com | www.coregives.org
    This email and its attachments may contain confidential and/or privileged information and is intended solely for the person or entity to which it is addressed. Any unauthorized review, dissemination, copying, disclosure or distribution or other use of this email by persons or entities other than the addressee is prohibited. If you are not the intended recipient please notify the sender immediately and destroy this email.
    ...