My account has somehow become Suspended?

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    Eli Berberena 
    Asked on June 22, 2017 at 03:21 PM

    Hi there, I have used this service for years I'm not sure why today its says suspended and all my forms on all my various websites are all gone.


    How can I get this fixed, please?


    Eli Berberena 

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    Answered on June 22, 2017 at 03:33 PM

    We do not allow for the collection of credit card details through forms.  Your "Turnkey Website Signup" form requested such details.  As per our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    If you require payment authorization, that can be done through one of our many payment processors:

    I removed the fields from that form and activated your account.  If you have any further forms with credit card fields, I would recommend removing those to prevent any further issues with the account.