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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does transaction go through in real time in Square Integration

    Asked by OlyThriftway on June 22, 2017 at 03:44 PM

    Hi there, 

     

    I am testing out using square for one of my new forms. I need to know how it will show up on the Square report for our bookkeeping. Can you tell me does the transaction go through in real time, is there a delay? 

     

    Thank you! 

     

    Carly Brettmann 

    Page URL:
    https://form.jotformpro.com/OlyThriftway/hatchorderform

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    JotForm Support

    Answered by jonathan on June 22, 2017 at 04:10 PM

    Hi Carly,

    Yes, the Square payment integration if transaction is successfully completed should reflect on your account in real time as well.

    Let us know if you need further assistance.

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    Answered by Carly  on June 22, 2017 at 07:14 PM

    Hi Jonathan, I did a test purchase around noon today, never got an error message, got a confirmation that the sale did go through but thing has shown up on my square report yet. Any ideas? 

     

     

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    JotForm Support

    Answered by jonathan on June 22, 2017 at 07:37 PM

    Can you please confirm if the submission payment was successful by reviewing it on your form View Submission panel. If the submission is not there, it most like was not completed.

    If it is in your form view submission data, tell us which submission data it is and we will check what happen to that submission payment.

    Thanks.