What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Invalid PDF link on email

    Asked by Bob  on June 22, 2017 at 04:00 PM

    When submitting a requisition form and the email get generated with the link to the pdf, that link is invalid. Here is the link from the email:

    http://www.jotform.com/pdf-submission/3676721365162768985

     

    Page URL:
    http://www.jotform.com/pdf-submission/3676721365162768985

  • Profile Image
    JotForm Support

    Answered by jonathan on June 22, 2017 at 04:33 PM

    Can you please share to us the URL link of your form? I could not trace your username and form/s at this time. It will help us investigate the issue once we know which form it is.

    Thanks.

     

  • Profile Image

    Answered by Bob  on June 22, 2017 at 04:43 PM
    Here’s the link that not working:
    http://www.jotform.com/pdf-submission/3676721365162768985
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on June 22, 2017 at 04:59 PM

    I am sorry but that is not the link to the form. We need to know the form URL to be able to review the reported issue.

    Can you also tell us the email address of the sender of the link you provided?

    Perhaps we can also trace the form through the email sender. We will wait for your response.

  • Profile Image

    Answered by Bob  on June 23, 2017 at 11:44 AM
    Hope this is the link you are looking for:
    https://secure.jotform.ca/form/22614909052249
    Her’s the Issuer E-mail:
    lmelemenis@glenbow.org
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on June 23, 2017 at 01:36 PM

    Hello,

    Try replacing your PDF link with this one:

    https://www.jotform.com/server.php?action=getSubmissionPDF&sid={id}&formID=22614909052249

    Please let us know if you have questions.

    Thanks.

  • Profile Image

    Answered by Bob  on June 23, 2017 at 02:43 PM
    Hi
    Where would you like me to replace this link?
    Correct me if I am wrong but I am replacing the following link
    https://secure.jotform.ca/form/22614909052249
    with this new link:
    https://www.jotform.com/server.php?action=getSubmissionPDF&sid={id}&formID=22614909052249
    But this was and has been working fine up until June 21st. What could have changed?
    ...
  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 23, 2017 at 03:35 PM

    You need to change the HERE link in your email notification and autoresponder settings. Copy and paste the link:

    https://www.jotform.com/server.php?action=getSubmissionPDF&sid={id}&formID=22614909052249

     

    Like this:

     

    Then cut and paste the link:

     

    Note: you need to do this for all your email notification and your autoresponders. 

  • Profile Image

    Answered by Bob  on June 23, 2017 at 05:43 PM
    Hi,
    Changes have been applied.
    Do we know why this was changed? As it was working prior to June 21st.
    ...
  • Profile Image

    Answered by Bob  on June 23, 2017 at 06:43 PM
    Hi
    Just to confirm we are on the same page on this change I performed already. I’ve changed the following link:
    http://www.jotform.com/pdf-submission/{id}
    to this new url:
    https://www.jotform.com/server.php?action=getSubmissionPDF&sid={id}&formID=22614909052249
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on June 23, 2017 at 10:27 PM

    The change most likely was done due to security reasons. Just having a submission ID might lead to a chance that someone might just type random numbers which may lead to results. So adding a form ID would make it very difficult for them to get a chance on getting a PDF submission.

    Thanks for also keeping us posted. Feel free to get back to us if you have additional questions :)