What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Your connection is not private" /there is a problem with website's security certificate

    Asked by goodvj on June 22, 2017 at 07:49 PM

    Hello - we have been getting intermittent error messages from our clients and now my computer is doing the same thing where we click to access or Jotforms from our website, www.goodpediatrics.com and the 3 forms we have through you, under New Patients have 1. New Patient Registration 2. Medical History, and 3 Family history - when I click on either of these I get the messages I attached, first is chrome second is Internet Explorer - yet it works on an older computer of mine...does your/our security certificate need to be refreshed or something? We are getting a lot of calls about this and it is a big problem..thank you for your help! 


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    JotForm Support

    Answered by BDAVID on June 22, 2017 at 08:01 PM

    Please try removing the embedded jotforms from the webpages of your site where you have embedded them, then load those pages. If the issue goes away after you remove the jotforms, then try re-embedding your jotforms using the Iframe code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code