What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens in terms of billing if the number of form submissions goes over the limit on the free plan?

    Asked by Daniel on August 02, 2012 at 09:18 AM

    We're thinking about using JotForm for one of our customer's website projects, and are looking at the free Basic plan vs. the Premium plan. Our question had to do with what happens if they're on the Basic plan, and what happens after the 10th free submission - does the form just stop working for users trying to complete the application form, or can they still submit and somehow the plan gets bumped up? We just need to know if we should go ahead and sign-up for the Premium plan right upfront or if we can use the Free plan until it warrants upgrading. They usually only get 15-20 form submissions per year, but if they happen to get more, or all those happen to occur in one month, we don't want it to affect the user experience.



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    Answered by moonzkie on August 02, 2012 at 09:35 AM


    Once you reach your submission limits, your forms will be disabled for the meantime. It will only be reactived until you either upgrade your account or wait for the next month when your counter resets to zero.  You can keep track of the current number of submissions when you log in to your JotForm account and you  will also be notified by email once you have reached the submission limits. It will be sent to the email address you used when you signed up for JotForm, this way you will know if it's time to upgrade your account to Premium.


    Hope this information helps. Thank you for using JotForm!