What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my form does not display properly on iPhone devices?

    Asked by Metalp3n on June 23, 2017 at 11:39 AM

    When utilizing Google Chrome on an iPhone 6 or 7, the form embedded on this page doesn't format correctly:

    https://expressfundingcorp.com/apply-now/

    All other browsers work fine. Android has no issues. PC and Mac works fine. Solely on iPhone do the text fields have the wrong width. 

    Page URL:
    https://expressfundingcorp.com/apply-now/

    Screenshot
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    JotForm Support

    Answered by Kevin_G on June 23, 2017 at 01:35 PM

    I have checked your form and I can see the same issue, could you please try re-embedding your form using its iFrame code? 

    This guide will help you to get it: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    If you are still experiencing the issue, please keep the iFrame code and inject the following CSS code to your webpage, the form currently has a dynamic width, the code  below will set a fixed width value when the form is viewed from a mobile device so the issue should not happen. 

    @media screen and (max-device-width: 480px){

    iframe[id*="JotFormIFrame"]{

          width: 400px !important;

          }  

    }

    Hope this helps. 

     

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    Answered by Metalp3n on June 23, 2017 at 03:58 PM

    Got it - thank you!