What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Confirmation of submissions

    Asked by coloradomtb on June 23, 2017 at 11:57 AM

    Hello Jotform,

    This is my 3rd request for help. My form is still not sending my notifications of submissions. This is the latest submission that I was not notified. A few weeks ago when I inquired I received a note stating the form response were not working. Has this issue been resolved? Do I need to change anything in my form?


    ID
    3739583486845566499
    Submission Date
    2017-06-22 14:42:32
    IP
    75.166.224.86
    The form is https://form.jotformpro.com/71427684245966 Please advise. Thanks, Kate@coloradomtb.org
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    JotForm Support

    Answered by aubreybourke on June 23, 2017 at 12:05 PM

    Usually this occurs when your email provider rejects the incoming mail from jotform (noreply@jotform.com)

    You can prevent this:

    How to Prevent Email Bouncing Related Issues

    Or, you can permanently fix this by using a custom SMTP service (like gmail/hotmail/etc)

    How to Setup SMTP for a Form