What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    forms disabled

    Asked by durvalpinheiro on June 23, 2017 at 12:49 PM

    all my forms are disabled and I haven't used that much.


    Also, when I first signed up, the rules were different and now you guys changed all that.


    Please let me know.



    Page URL:

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    JotForm Support

    Answered by aubreybourke on June 23, 2017 at 01:08 PM

    Your account has been suspended because you were collecting credit card information. This is prohibited. Specifically form:61103662096148


    Please log in and remove this form. And notify us that you have done so. 

    We will then be able to reactivate your account.

    Note that if you require to take a credit card payment you must use a supported payment integration:

    Mastering Payment Form Integrations with JotForm 

  • Profile Image
    JotForm Support

    Answered by aubreybourke on June 23, 2017 at 01:10 PM

    The current Terms of Use are published here:

    Terms of Use