What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    some forms are not connecting to email lisa@loneduckcamp.com

    Asked by lisaannmack on June 23, 2017 at 01:01 PM

    Some forms are not connecting to emails and when looked up in submissions the credit card information is incomplete.

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    JotForm Support

    Answered by BDAVID on June 23, 2017 at 02:40 PM

    That email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

     

    We have removed it already. Make sure to check your spam folder, and if you find the submission there, mark them as NOT SPAM. Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses