- lisaannmackAsked on June 23, 2017 at 01:01 PM
Some forms are not connecting to emails and when looked up in submissions the credit card information is incomplete.
- JotForm SupportBDAVIDAnswered on June 23, 2017 at 02:40 PM
That email address was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
We have removed it already. Make sure to check your spam folder, and if you find the submission there, mark them as NOT SPAM. Also, you may whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses