Every time a submission is made, it submits twice and this is using up my allowance.

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    Asked on June 23, 2017 at 01:12 PM

    Every form that is submitted is submitted twice, even though the submit button is only clicked once. This is wasting my allowance.

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    Answered on June 23, 2017 at 02:51 PM

    I cloned your most recent form to test it and only received one submission per form submission.  No duplicates were coming through.  Is there a specific form or web browser that you are using?  If you try a different web browser, do the duplicates continue?  Let us know what you can and we will look into this further.

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    Answered on June 23, 2017 at 03:43 PM
    Well I have different employees probably using different browsers. It does
    it on every form. Could you tell me how many submissions were made this
    month. Could you also look at the submissions to see the duplicates.
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    Answered on June 23, 2017 at 05:17 PM

    I don't see duplicate submissions in your form that was both submitted at the same time. I see, however, the same people submitting the form a day after the first one.


    If you want to view the total submissions of your form for a month, check out form analytics.


    If you have further questions, let us know.