What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Every time a submission is made, it submits twice and this is using up my allowance.

    Asked by CenservUK on June 23, 2017 at 01:12 PM

    Every form that is submitted is submitted twice, even though the submit button is only clicked once. This is wasting my allowance.

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    JotForm Support

    Answered by david on June 23, 2017 at 02:51 PM

    I cloned your most recent form to test it and only received one submission per form submission.  No duplicates were coming through.  Is there a specific form or web browser that you are using?  If you try a different web browser, do the duplicates continue?  Let us know what you can and we will look into this further.

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    Answered by CenservUK on June 23, 2017 at 03:43 PM
    Well I have different employees probably using different browsers. It does
    it on every form. Could you tell me how many submissions were made this
    month. Could you also look at the submissions to see the duplicates.
    ...
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    JotForm Support

    Answered by EltonCris on June 23, 2017 at 05:17 PM

    I don't see duplicate submissions in your form that was both submitted at the same time. I see, however, the same people submitting the form a day after the first one.

    Example:

    If you want to view the total submissions of your form for a month, check out form analytics.

    https://www.jotform.com/analytics/70756840025354

    If you have further questions, let us know.