PDF Confirmation missing data

  • royden.wood
    Asked on June 23, 2017 at 1:48 PM

    We are finding that the data received in the PDF is missing information that is submitted in the form. Is this a common occurrence? Are there any ways to mitigate this?

    Page URL: https://form.jotform.com/51825946332964
  • John_Benson
    Replied on June 23, 2017 at 4:04 PM

    May we know what data or form field that is missing in the PDF?

    I cloned the form (https://form.jotform.com/51825946332964) you provided and I noticed that a lot of fields are not set to Required. It means that a user can skip any field and if the user submitted the form there will be missing data in the PDF or Submission. To enable the Required feature, please follow this guide: 

    1. Log in to your account
    2. Select the field and click the Properties icon.
    3. In the General tab, enable the Required feature.

    PDF Confirmation missing data Image 1 Screenshot 20