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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF Confirmation missing data

    Asked by royden.wood on June 23, 2017 at 01:48 PM

    We are finding that the data received in the PDF is missing information that is submitted in the form. Is this a common occurrence? Are there any ways to mitigate this?

    Page URL:
    https://form.jotform.com/51825946332964

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    JotForm Support

    Answered by John_Benson on June 23, 2017 at 04:04 PM

    May we know what data or form field that is missing in the PDF?

    I cloned the form (https://form.jotform.com/51825946332964) you provided and I noticed that a lot of fields are not set to Required. It means that a user can skip any field and if the user submitted the form there will be missing data in the PDF or Submission. To enable the Required feature, please follow this guide: 

    1. Log in to your account
    2. Select the field and click the Properties icon.
    3. In the General tab, enable the Required feature.