Why is my registration form not working with the BluePay payment method?

  • Profile Image
    kmitchell397
    Asked on June 23, 2017 at 01:54 PM

    I have a form I created with JotForm and I have BluePay set up on it.  I figured out today that it does not work and I can't figure out why.

  • Profile Image
    Kiran
    Answered on June 23, 2017 at 04:23 PM

    I have checked your web page and see that it is displaying 404 error. However, I have checked the membership form http://www.jotform.us/form/71565899837176 and tried to submit the form using a test credit card number, it is displaying an error that the account is not found. It seems that the BluePay account is not correctly linked to the integration. Could you check the Account ID and the API key in the payment field if they are entered correctly? If the issue still persists, please try creating a new Secret key and see if that works. The following video from BluePay can help in locating the Secret key of BluePay and creating a new one.

    https://www.bluepay.com/video/locating-your-bluepay-secret-key-and-account-id/

    Please get back to us if you need any further assistance. We will be happy to help.