What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my registration form not working with the BluePay payment method?

    Asked by kmitchell397 on June 23, 2017 at 01:54 PM

    I have a form I created with JotForm and I have BluePay set up on it.  I figured out today that it does not work and I can't figure out why.

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    JotForm Support

    Answered by Kiran on June 23, 2017 at 04:23 PM

    I have checked your web page and see that it is displaying 404 error. However, I have checked the membership form http://www.jotform.us/form/71565899837176 and tried to submit the form using a test credit card number, it is displaying an error that the account is not found. It seems that the BluePay account is not correctly linked to the integration. Could you check the Account ID and the API key in the payment field if they are entered correctly? If the issue still persists, please try creating a new Secret key and see if that works. The following video from BluePay can help in locating the Secret key of BluePay and creating a new one.


    Please get back to us if you need any further assistance. We will be happy to help.