What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What's the number of your customer service?

    Asked by CWS17 on June 23, 2017 at 02:12 PM

    What's the number of your customer service? Link form is again not working :-(

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    JotForm Support

    Answered by John_Benson on June 23, 2017 at 04:41 PM

    Unfortunately, we don't offer a phone support. However, you can reach us here in the Support Forum which we monitored 24/7 and reply to our users in a timely manner.

    I checked your account and I can see that you're under the Bronze plan. I also notice that you have one form. Upon checking the form, I was able to view it properly on my end. Here's a screenshot:

    If you're embedding the form to a website, please follow this guide: https://www.jotform.com/help/34-Adding-a-Form-to-a-Web-Page

    I also check the link in the form (http://www.jotform.us/form/71725975866171) and it was redirected me to the website properly. It means that the link is working on my end.

    If the issue persists, please provide the form link or website URL where you embedded the form so we can investigate it further.

    Thank you.