What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has autosuspended, i can't login to the account

    Asked by Christoph  on June 23, 2017 at 02:38 PM

    My account has autosuspended, without a reason and a remark.

    Pls activate the account. thanks and regards.

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    JotForm Support

    Answered by aubreybourke on June 23, 2017 at 02:59 PM

    Your account was suspended because your forms were collecting usernames. This is prohibited. For your reference heres our Terms of Use

    If you would like to be reactivated you must log into your account and remove the offending parts of your forms. Or if you prefer you can delete them completely.

    Please notify us when you have done this and we will check if the forms are no longer in breach of our terms.