- gallusdetoxAsked on June 23, 2017 at 04:19 PM
I keep paying to upgrade and I keep running out of forms.
i have reached out multiple times to get this resolved and have not gotten a reply.
what I have to do to be able to use the jotform service
Please advisePage URL:
- JotForm SupportaubreybourkeAnswered on June 23, 2017 at 04:33 PM
You are on the storage plan account. But you have received over 7,000 views this month. The storage plan is probably not the ideal solution for you:
Your current plan only allows 1000 monthly views. You should consider upgrading your account to the Bronze, Silver, or Gold plan.
Sorry for the inconvenience.
- gallusdetoxAnswered on June 23, 2017 at 04:56 PM
I keep paying and then it gets returned to me
This is a confirmation of the return processed for:
JotForm Storage Yearly
Return Total: $50.00
Return Reason: Duplicate Order - Account has Storage bi-yearly plan S-28D276951K870934G. Aurora Gonzalez.
- gallusdetoxAnswered on June 23, 2017 at 05:14 PM
I paid again and it still says storage plan. How do I upgrade to the bronze plan annual?
- JotForm SupportdavidAnswered on June 23, 2017 at 06:13 PM
We would first need to cancel and refund the storage subscription. After doing so, we can set your account back to Free temporarily while you update. Let us know if you would like for use to proceed and we will take care of the refund/cancellation as soon as we can.