What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications

    Asked by Judy Boles on June 23, 2017 at 05:12 PM

    I'm not sure I sent my earlier email correctly.  I am another person who is not getting email notifications from JotFrom, they are being blocked by Comcast.  I have added <noreply@jotform.com> to my contact list.

    In similar fashion to Cathi above, the blocked IP address form needed by Comcast is not something I can complete.  

    Can you please work with Comcast to get them to unblock the servers you are using?

    Thank you,

    Judy Boles

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    JotForm Support

    Answered by Kiran on June 23, 2017 at 05:22 PM

    I have checked your email address in the bounce list and see that it is not listed there. The email notifications are being sent from our end without any issue. 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please get back to us if the issue still persists. We will be happy to assist you further.