Not receiving email notifications

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    Judy Boles
    Asked on June 23, 2017 at 05:12 PM

    I'm not sure I sent my earlier email correctly.  I am another person who is not getting email notifications from JotFrom, they are being blocked by Comcast.  I have added <noreply@jotform.com> to my contact list.

    In similar fashion to Cathi above, the blocked IP address form needed by Comcast is not something I can complete.  

    Can you please work with Comcast to get them to unblock the servers you are using?

    Thank you,

    Judy Boles

  • Profile Image
    Kiran
    Answered on June 23, 2017 at 05:22 PM

    I have checked your email address in the bounce list and see that it is not listed there. The email notifications are being sent from our end without any issue. 

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please get back to us if the issue still persists. We will be happy to assist you further.