What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how can I get an encryption key?

    Asked by GLSA on June 23, 2017 at 06:17 PM

    Inadvertently switched on encryption and now I need an encryption key. How do I obtain one? I do not want anymore submissions to be encrypted and have turned that option Off.

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    Answered by WilliamR on June 23, 2017 at 09:46 PM

    When you enable encryption on your JotForm, it provides you the Private key to decrypt information. Most of the time this is saved under Downloads folder. Can you please double check if you can find one in your computer?

    Also, more information about it can be found here.


    Hope that helps. Let us know if you have any other concerns.