how can I get an encryption key?

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    GLSA
    Asked on June 23, 2017 at 06:17 PM

    Inadvertently switched on encryption and now I need an encryption key. How do I obtain one? I do not want anymore submissions to be encrypted and have turned that option Off.

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    WilliamR
    Answered on June 23, 2017 at 09:46 PM

    When you enable encryption on your JotForm, it provides you the Private key to decrypt information. Most of the time this is saved under Downloads folder. Can you please double check if you can find one in your computer?

    Also, more information about it can be found here.

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope that helps. Let us know if you have any other concerns.