What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form over quota

    Asked by Brad  on June 23, 2017 at 07:49 PM

    I'll paste an image of the screen shot seen this morning. I have web access to the end user, but I have no idea who created this form, not how to fix whatever has stopped if from working. Please advise quickly! Thank you.

     

    Brad

     

    Screenshot
  • Profile Image

    Answered by WilliamR on June 23, 2017 at 10:32 PM

    Hi Brad,

    I checked your account using the email address you used in posting up the inquiry. I'm afraid I could not find any active account or forms under it.

    Do you have any other Jotform accounts where we can retrieve your information? So that we will be able to know the reason why you are getting the error.

    Anyway, there are two probable causes of that one, either you hit the Submission limit or you have reach the allowable forms allowed in your account.

    Either way, you can try to delete submission or archive a form to make your form active again. Or, you may try to upgrade your subscription.

    Hope that helps.