What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I upgrade my account for non-profit?

    Asked by samhanna on June 24, 2017 at 04:09 AM
    If I would like to upgrade to bronze, while upgrading and during the payment process, there is no text field that allows to enter the information of a non-profit organization. Would that be later in the payment process just prior payment?
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    JotForm Support

    Answered by Welvin on June 24, 2017 at 07:05 AM

    You have to apply for non-profit using this link: https://www.jotform.com/nonprofit/pricing/

    Upon submitting your application, allow us up to 24 hrs for the approval. Once you get approved, you should get an email like this:




    Please note that before you click on the "See Discounted Pricing Plans" button, make sure you have opened a fresh session with Jotform on the same browser.

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    Answered by samhanna on June 24, 2017 at 04:41 PM

    I followed your instructions and I was not able to get the screen to enter the PayPal information. Is this because I did not buy any of your plans yet?

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    JotForm Support

    Answered by Kevin_G on June 24, 2017 at 05:44 PM

    You should still be able to upgrade your account no matter if you are under the free status or not.

    Please, check on the email you have received about your non-profit application discount approved, click on the desired plan and select your payment schedule as well as the payment method, in your case it should be PayPal: 

    You will be redirected to PayPal where you will need to enter the needed information, please let us know if you have any question.