What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I stop the service?

    Asked by Club Biguá on August 02, 2012 at 05:01 PM

    August will be the last month I'll need the form in my site. I'd paid monthly 9.95, how can I stop the charge into my credit card?

    Thank you

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 02, 2012 at 06:32 PM

    Thank you for contacting us.

    You can go to your Account Settings, then to Switch Subscription, and downgrade your subscription from that page.

    When you cancel (downgrade) your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires. Even when you cancel your Premium account subscription, you will not lose any of your forms or your data.

    Please feel free to contact us if you need any further assistance. We will be happy to help you.