What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Received email about unknown password change

    Asked by SonnyKing on June 24, 2017 at 11:38 AM
    JotForm <noreply@jotform.com>
    3:24 PM (20 hours ago)
     
    to rollo04
     
     
     
     
     
    Hi,

    Your password was reset using the email address reply@abouthyper.net on Thursday June 22, 2017 at 05:50am.


    Operating system: Windows
    Browser: Chrome
    IP address:  74.204.10.15
    Estimated location:  Brandenburgische Str 14, 55278 Hahnheim Germany



    If you did this, you can safely disregard this email.
    If you didn't do this, please contact us by replying to this email for more informations


    Don't recognize this activity?
    A malicious user might have your password. Please Contact us. we'll review your recent activity and help you take corrective action.





    Why are we sending this? We take security very seriously and we want to keep you in the loop on important actions in your account.
    We were unable to determine whether you have used this browser or device with your account before. This can happen when you sign in for the first time on a new computer, phone or browser, when you use your browser's incognito or private browsing mode or clear your cookies, or when somebody else is accessing your account.


    Thanks,
    Security Team
  • Profile Image
    JotForm Support

    Answered by Sven on June 24, 2017 at 11:44 AM

    Sorry for the inconvenience. A user who uses JotForm has been sending spam messages to some emails. This is a phishing attempt. we have already taken action by suspending the user's account.

    Please ignore the email and let us know if you continue receiving emails like this. Also, please don't click any links from the email message.

    Thank you for your understanding. 

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    Answered by Felicia Hasse  on June 24, 2017 at 12:12 PM

    I received that email and clicked a link. Do I need to change passwords on my accounts? 

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    JotForm Support

    Answered by Mike_G on June 24, 2017 at 02:07 PM

    @Felicia Hasse

    I would suggest that if you happen to provide any information such as your username and/or password after clicking the link, just to be safe, please update your password for your Jotform account.

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    Answered by Amy   on June 25, 2017 at 02:28 PM

    I have received the same email and do not have an account with JotForm.  I have never heard of JotForm.

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    JotForm Support

    Answered by Mike on June 25, 2017 at 02:58 PM

    @Amy,

    It is safe to ignore the email. Nothing has been compromised.

    The spammer has been already blocked, and we keep monitoring the situation to make sure that the issue is completely solved.

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    Answered by Cat  on June 26, 2017 at 10:39 PM

    I've received this message as well and I also do not have an account from JobForm to my google mail account.


    What's alarming in the subject of the email that I received, it had my first legal name on it "Is_This_You_ (Legal First Name). I've checked on my gmail account to ensure I haven't actually put my full name in the "personal info" section in case someone managed to hack into it. As I thought, I only put in my nickname and last name, not my actual full legal name.

    I'd appreciate it if I didn't receive a similar "just ignore the message," reply. This is raising much concern if this "spammer" got a hold of my first legal name without having to see it on my gmail account.

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    JotForm Support Manager

    Answered by Jeanette on June 26, 2017 at 10:56 PM

    @desakudacat@gmail.com

    Please disregard the emails, they are not coming from us at all, but like you discovered, they are being sent from Germany and are impersonating us. So if you did not click or filled anything out, there should not be anything compromised for which you should be concerned.