What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Which is the email address used for password reset emails?

    Asked by on June 24, 2017 at 06:07 PM

    please provide email address when addressing this inquiry

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    JotForm Support

    Answered by Kevin_G on June 24, 2017 at 06:19 PM

    When you request a password change you will receive the email from our noreply@jotform.com email address. 

    Might be that you have received a suspicious email notifying a password change on your account, do note that this happened since someone was using JotForm forms to send spam, we already identified and suspended the accounts related to such activity. 

    You may also forward the email you received to us so we can further investigate about the source, send it to support@jotform.com

     

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    Answered by dmgayner on June 24, 2017 at 06:53 PM

    I received what I suspected was a phishing email about my password being changed. What tipped me off was that there were 5 reply to addresses in addition to the jotform address.

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    JotForm Support

    Answered by jonathan on June 24, 2017 at 07:10 PM

    Thank you for sharing to us more details about this. We have done measures on our end already to be sure none of our users will have problem because of this spam emails. 

    Do let us know if you require further assistance.

    Regards,