- gAsked on June 24, 2017 at 06:07 PM
please provide email address when addressing this inquiry
- JotForm SupportKevin_GAnswered on June 24, 2017 at 06:19 PM
When you request a password change you will receive the email from our email@example.com email address.
Might be that you have received a suspicious email notifying a password change on your account, do note that this happened since someone was using JotForm forms to send spam, we already identified and suspended the accounts related to such activity.
You may also forward the email you received to us so we can further investigate about the source, send it to firstname.lastname@example.org.
- dmgaynerAnswered on June 24, 2017 at 06:53 PM
I received what I suspected was a phishing email about my password being changed. What tipped me off was that there were 5 reply to addresses in addition to the jotform address.
- JotForm SupportjonathanAnswered on June 24, 2017 at 07:10 PM
Thank you for sharing to us more details about this. We have done measures on our end already to be sure none of our users will have problem because of this spam emails.
Do let us know if you require further assistance.