App: Daily Digest is not loading all forms

  • Profile Image
    sacmarketinglabs
    Asked on June 24, 2017 at 06:12 PM

    Hello,

     

    I am looking at the Digest app (http://digest.jotform.io/) so I can send a summary daily to a specified user (a regional manager) who needs to review submissions for a given day from multiple forms.

    As I went to integrate I noticed that some of my forms were not available in the app, there are 13 particular forms I would like to compile into this daily report and have it emailed to this person each day.

    Can you help me figure out why some of my forms are not available to add to the digest?

    Thanks!

  • Profile Image
    jonathan
    Answered on June 24, 2017 at 06:36 PM

    If my understanding of the issue is correct, you must be referring to the forms  not being available in the Form Picker screen when setting up Daily Digest app for selected forms.

    Ex:

     

    Can you please tell us some of your form that you found were not available in the Daily Digest app. We will review it further and identify what could be causing the issue.

    We will wait for your response.

     

  • Profile Image
    sacmarketinglabs
    Answered on June 29, 2017 at 07:16 PM

    There are 13 forms I want to select for my Daily Digest. I was able to find only these 7 forms as selections via the Form Picker on http://digest.jotform.io: 

    Found:

    Western Dental - 4401 Ming Ave., Bakersfield, CA 93309 - Customer Form (70891933915971)

    Western Dental - 1201 24th Street, Suite A, Bakersfield, CA 93301 - Customer Form (70906847951972)

    Western Dental - 1560 West Lacey Road, Suite 107, Hanford, CA 93230 - Customer Form (70908518600960)

    Western Dental - 3401 Coffee Road, Suite A, Bakersfield, CA 93308 - Customer Form (70907537924969)

    Western Dental - 828 S. Mooney Blvd. Visalia, CA 93277 - Customer Form (70908602154958)

    Western Dental - 2205 S. Broadway, Santa Maria, CA 93454 - Customer Form (70907987479983)

    Western Dental - 210 N. 11th Ave., Suite 101, Hanford, CA 93230 - Customer Form (70908243078964)

    I was not able to locate these 6 forms using the Form Picker:

    Not found:

    Western Dental - 1230 S. Mooney Blvd. Visalia, CA 93277 - Customer Form (70907709129967)

    Western Dental - 1111 E. Tulare Ave. Tulare, CA 93274 - Customer Form (70908817902967)

    Western Dental - 1213 W. Henderson Ave. Porterville, CA 93257 - Customer Form (70907682283968)

    Western Dental - 5680 Calle Real, Goleta, CA 93117 - Customer Form (70907636758974)

    Western Dental - 730 Woollomes Ave. Delano, CA 93215 - Customer Form (70907095507965)

    Western Dental - 285 W. El Monte Way, Dinuba, CA 93618 - Customer Form (70907760125960)

    Can you tell me why this is?

  • Profile Image
    Jim_R
    Answered on June 29, 2017 at 09:35 PM

    It looks like the Daily Digest App is sorting the forms based on the number of Submissions. All the forms you listed as "Not found" have very few submissions, some of which have 0 Submissions.

    The app just loads 143 of your forms and fails to load the rest. And that's the reason why some forms are not listed as they are right at the bottom of the sorted list.

    I think the app should at least lazy load other forms as users scroll down the modal popup list, just like how forms on your MY FORMS page are being lazy loaded as you scroll down.

    I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update.

  • Profile Image
    NeilVicente
    Answered on June 30, 2017 at 09:49 AM

    Hi there,

    We have increased the limit parameter for the app's form selector. Also, we have added a search function for your convenience.

    Hope you find this useful.

    Regards,

  • Profile Image
    sacmarketinglabs
    Answered on July 06, 2017 at 02:33 PM

    Looks like you have fixed things so I am able to add the forms that were previously missing to the digest. Is there a way to edit a digest once it has been created (take away or add forms to a digest)? Can I create multiple daily digests for different groups of forms?

  • Profile Image
    sacmarketinglabs
    Answered on July 06, 2017 at 03:00 PM

    Another question:

    I received a test digest email which displays the form titles and numbers of submissions. I noticed that there was no form data available (ex. name, phone, comments) available to view within the digest email or available via a link in the email. Is it possible to see additional form data or is the digest mainly to get a count of how many submissions a group of forms received?
  • Profile Image
    Jim_R
    Answered on July 06, 2017 at 03:20 PM

    Is there a way to edit a digest once it has been created (take away or add forms to a digest)? 

    If I'm not mistaken, the email you receive with the Daily Digest App contains a link to edit your settings.

    Can I create multiple daily digests for different groups of forms?

    Yes, you can set up as many daily digest emails as you wish. 

    Related article: Daily-Digest-Emails-for-Your-Forms 

  • Profile Image
    Jim_R
    Answered on July 06, 2017 at 03:25 PM

    Your last question has been moved to a separate thread https://www.jotform.com/answers/1192916

    We'll answer you there shortly.