App: Daily Digest is not loading all forms

  • sacmarketinglabs
    Asked on June 24, 2017 at 6:12 PM

    Hello,

     

    I am looking at the Digest app (http://digest.jotform.io/) so I can send a summary daily to a specified user (a regional manager) who needs to review submissions for a given day from multiple forms.

    As I went to integrate I noticed that some of my forms were not available in the app, there are 13 particular forms I would like to compile into this daily report and have it emailed to this person each day.

    Can you help me figure out why some of my forms are not available to add to the digest?

    Thanks!

  • jonathan
    Replied on June 24, 2017 at 6:36 PM

    If my understanding of the issue is correct, you must be referring to the forms  not being available in the Form Picker screen when setting up Daily Digest app for selected forms.

    Ex:

    App: Daily Digest is not loading all forms Image 1 Screenshot 20

     

    Can you please tell us some of your form that you found were not available in the Daily Digest app. We will review it further and identify what could be causing the issue.

    We will wait for your response.

     

  • sacmarketinglabs
    Replied on June 29, 2017 at 7:16 PM

    There are 13 forms I want to select for my Daily Digest. I was able to find only these 7 forms as selections via the Form Picker on http://digest.jotform.io: 

    Found:

    Western Dental - 4401 Ming Ave., Bakersfield, CA 93309 - Customer Form (70891933915971)

    Western Dental - 1201 24th Street, Suite A, Bakersfield, CA 93301 - Customer Form (70906847951972)

    Western Dental - 1560 West Lacey Road, Suite 107, Hanford, CA 93230 - Customer Form (70908518600960)

    Western Dental - 3401 Coffee Road, Suite A, Bakersfield, CA 93308 - Customer Form (70907537924969)

    Western Dental - 828 S. Mooney Blvd. Visalia, CA 93277 - Customer Form (70908602154958)

    Western Dental - 2205 S. Broadway, Santa Maria, CA 93454 - Customer Form (70907987479983)

    Western Dental - 210 N. 11th Ave., Suite 101, Hanford, CA 93230 - Customer Form (70908243078964)

    I was not able to locate these 6 forms using the Form Picker:

    Not found:

    Western Dental - 1230 S. Mooney Blvd. Visalia, CA 93277 - Customer Form (70907709129967)

    Western Dental - 1111 E. Tulare Ave. Tulare, CA 93274 - Customer Form (70908817902967)

    Western Dental - 1213 W. Henderson Ave. Porterville, CA 93257 - Customer Form (70907682283968)

    Western Dental - 5680 Calle Real, Goleta, CA 93117 - Customer Form (70907636758974)

    Western Dental - 730 Woollomes Ave. Delano, CA 93215 - Customer Form (70907095507965)

    Western Dental - 285 W. El Monte Way, Dinuba, CA 93618 - Customer Form (70907760125960)

    Can you tell me why this is?

  • Support_Management Jotform Support
    Replied on June 29, 2017 at 9:35 PM

    It looks like the Daily Digest App is sorting the forms based on the number of Submissions. All the forms you listed as "Not found" have very few submissions, some of which have 0 Submissions.

    The app just loads 143 of your forms and fails to load the rest. And that's the reason why some forms are not listed as they are right at the bottom of the sorted list.

    I think the app should at least lazy load other forms as users scroll down the modal popup list, just like how forms on your MY FORMS page are being lazy loaded as you scroll down.

    I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update.

  • NeilVicente
    Replied on June 30, 2017 at 9:49 AM

    Hi there,

    We have increased the limit parameter for the app's form selector. Also, we have added a search function for your convenience.

    Hope you find this useful.

    Regards,

  • sacmarketinglabs
    Replied on July 6, 2017 at 2:33 PM

    Looks like you have fixed things so I am able to add the forms that were previously missing to the digest. Is there a way to edit a digest once it has been created (take away or add forms to a digest)? Can I create multiple daily digests for different groups of forms?

  • sacmarketinglabs
    Replied on July 6, 2017 at 3:00 PM

    Another question:

    I received a test digest email which displays the form titles and numbers of submissions. I noticed that there was no form data available (ex. name, phone, comments) available to view within the digest email or available via a link in the email. Is it possible to see additional form data or is the digest mainly to get a count of how many submissions a group of forms received?
  • Support_Management Jotform Support
    Replied on July 6, 2017 at 3:20 PM

    Is there a way to edit a digest once it has been created (take away or add forms to a digest)? 

    If I'm not mistaken, the email you receive with the Daily Digest App contains a link to edit your settings.

    App: Daily Digest is not loading all forms Image 1 Screenshot 20

    Can I create multiple daily digests for different groups of forms?

    Yes, you can set up as many daily digest emails as you wish. 

    Related article: Daily-Digest-Emails-for-Your-Forms 

  • Support_Management Jotform Support
    Replied on July 6, 2017 at 3:25 PM

    Your last question has been moved to a separate thread https://www.jotform.com/answers/1192916

    We'll answer you there shortly.