What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Setting PayPal Payment Field

    Asked by ssssss on August 02, 2012 at 10:08 PM


    I have created a form


    How do I activate the paypal button to work?

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    JotForm Support

    Answered by Goldo on August 02, 2012 at 11:13 PM

    Just want to remind you that you are using PaypalPro. It is different from the normal Paypal. 

    You simply need to mark the My Products field as required. That way they would really need to choose an option. A submit button is also required for them to be redirected to Paypal.

    By the way, you also need to to fill out the required settings for PaypalPro to work.


    On the other hand if you wish to use the normal Paypal, simply remove PaypalPro from your form and drag and drop Paypal from the Payment Tools.

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    Answered by almontearts on July 31, 2013 at 01:20 PM

    Does it have to be "Pro"? Paypal has different tiers - standard, advanced, and pro. Will the Advanced option ($5/monthly fee) work with JotForm?

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    Answered by jefreylandicho on July 31, 2013 at 01:37 PM

    You can use either the standard PayPal or PayPal pro but unfortunately we currently do not support PayPal Advanced. If you need to the PayPal Advanced, I would recommend creating a separate thread and request this payment solution to be added in jotform list of payment gateway.

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    Answered by Antelligent on November 05, 2013 at 05:30 AM

    PayPal Intergration not working: The seller accepts encrypted website payments only.


    After I had sucessfully intergrated the PayPal feature into my Jotform, I tested the jotform, but I was given this message below:


    The seller accepts encrypted website payments only. You cannot pay the seller through un-encrypted buttons. Please contact your seller for more details.



    Dear Jotform, What should I do about this? Please help a.s.ap.

    Page URL:
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    JotForm Support

    Answered by guilledutra on November 05, 2013 at 08:23 AM

    Please check my answer to your question by following this link,