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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my email address in your bounce list? This is the 3rd Time I am contacting you

    Asked by Ameritech_Inc on June 25, 2017 at 01:00 AM

    Below is a screen shot of your notice . . . 

    What does it take to fix this problem?  I am extremely annoyed and frustrated with your service!!!  I have provided you both my working email addresses (Ewbuckley@aol.com and Ewbuckley@ameritechinc.info)

    and your system is constantly sending me a bound notice for each email addresses I have provided you.

    What is the problem?  You are costing me business and I will not tolerate this much longer.

    Will someone please fix this problem and send me a reply. 

    You guys were great.  What happened?

    Thank you.

    Ernie Buckley

    AmeriTech inc.

    Office: 1-951-340-1950 (California, USA)

     

     

     

    Page URL:
    http://www.mcoforms.com

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    JotForm Support

    Answered by Kiran on June 25, 2017 at 02:57 AM

    Generally, the email addresses are added to the bounce list when the emails sent are failing repeatedly due to any reason. I have checked your email addresses and see that they are not in our bounce list. Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.