What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    So far the only way I have found to get a Total price on item wanted fo

    Asked by Michelle on June 25, 2017 at 08:07 AM

    So far the only way I have found to get a Total price on item wanted for customers is through paypal but I do not want to take paypal payment.

    Is there another way to do it?



    This is a re-post of a comment on How to Pass a Calculation to a Payment Field

  • Profile Image
    JotForm Support

    Answered by Mike_G on June 25, 2017 at 09:38 AM

    The option "Get Amount From" is available in our other payment integrations. 

    As mentioned in the guide, you need to select the "User Defined Amount" or the "Collect Donations" as the payment integration's payment type first to show that option.

    Here is another guide that you may find useful in setting up your form:

    Mastering-Payment-Form-Integrations-with-JotForm

    May we know which of our Payment Integration available would you like to use?

  • Profile Image

    Answered by Michelle on June 25, 2017 at 10:43 AM
    With doing user Defined amount .. How do I now add items for the customer
    to choose?
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on June 25, 2017 at 11:08 AM

    Selecting the "User Defined Amount" as payment type will not allow you to add product items. You will be able to do that if the selected payment type is "Sell Products". The "User Defined Amount" allows your respondents to enter the amount they would like to pay OR you can also get the amount from the Form Calculation widget by setting it as the "Get Amount From".

    The guide, How-to-Pass-a-Calculation-to-a-Payment-Field, shows how you can pass the amount calculated outside the payment field to the payment field.

    If you want to have a combination of products and a way for your respondents to enter an amount to pay, I would suggest you create outside the payment field using conditions to perform calculations and have the total amount to the Form Calculation widget then to the Payment field by utilizing the "Get Amount From" option.

    Here are some of the guides that you may find helpful in creating your form.

    How-to-Assign-Calculation-Value

    How-to-Perform-Form-Calculation-Using-a-Widget

    Conditional-Logic-Inserts-Text-Calculation-Into-A-Field

    How-to-Pass-Field-Value-to-Another-Field

    If you have any further questions regarding this, please feel free to contact us again anytime.