What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I keep getting emails that I have reset my password, but I have never signed up.

    Asked by Patti Whittier  on June 25, 2017 at 10:06 AM

    Please find the email attached that I have received 3 times stating it is from your company.  I want to make sure no one is using my credit cards or information fraudulently as I have never signed up with your company. 

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    Answered by WilliamR on June 25, 2017 at 10:50 AM

    I'm sorry for all the troubles. We have identify the user who is using us, Jotform, to send out the emails and we have already suspended the user.

    Rest assured that no  information were compromised, and that you can safely ignore the email.

    Should you have any other concerns, feel free to contact us anytime.